At Hoboken Tea Company, we want every cup you brew to feel like a warm welcome. If something isn’t right with your order, we’re here to help. Below is our simple, straightforward policy so you know exactly what to expect.
REFUNDS & RETURNS
Order Cancellations
You may cancel your order any time before it’s fulfilled. Once you receive an email confirming that your order has been fulfilled, it’s already on its way and can no longer be canceled.
Refunds
If for any reason you are unhappy with your purchase, please contact us within 2 weeks of receiving your order and we will send you a return shipping label or arrange local pickup. Once we receive your return, we will issue a full refund, minus return shipping, for any unopened products. Opened products will be issued store credit. For food-safety reasons, we’re not able to resell opened tea, which is why opened items are handled as store credit rather than a refund.
Damaged or Defective Items
Your order should arrive in perfect condition. If your tea or accessories arrive damaged, opened, or are otherwise defective, please contact info@hobokentea.com for a full refund or exchange.
We’re Here to Help
If you ever have questions about your order or need support, please get in touch. Thank you for supporting a small, local business — we truly appreciate you.