REFUNDS & RETURNS
At Hoboken Tea Company, we want every cup you brew to feel like a warm welcome. If something isn’t right with your order, we’re here to help. Below is our simple, straightforward policy so you know exactly what to expect.
You may cancel your order any time before it’s fulfilled.
Once you receive an email confirming that your order has been fulfilled, it’s already on its way and can no longer be canceled or refunded.
Order Cancellations
Because tea is a food product, we’re not able to accept returns of opened or unopened tea. This helps us maintain the highest standards of freshness, safety, and quality for everyone.
If you have any concerns about your tea, please reach out — we want you to love what you ordered.
Tea Returns
Tea accessories may be returned for a full refund (minus shipping costs, if applicable) within 30 days of purchase. Items must be unused and in their original condition.
Tea Accessories
Your order should arrive in perfect condition. If your tea or accessories arrive damaged, opened, or are otherwise defective, please contact info@hobokentea.com for a refund or exchange.
Damaged or Defective Items
If you ever have questions about your order or need support, please get in touch. Thank you for supporting a small, local business — we truly appreciate you.